Refund Policy

We encourage customers with payment issues to contact Square Root Studios directly at before requesting any refund requests, disputes or chargebacks through their financial institution as we will usually be able to assist you much faster. We are happy to review requests for refunds on a case-by-case basis.


Unless required by law, we will not refund any amounts paid in relation to subscriptions or virtual currency (credits) when:

If, after reading the above, you wish to request that we consider a refund, then please email us at for assistance, providing as much information as possible. Please note, refunds are given at the sole discretion of Square Root Studios.


Please also review our Privacy Policy, which is incorporated by reference into this policy.

“Square Root Studio Product(s)” or “SRS Product(s)” refers to the PC platform versions of the game TitanReach (also known as TR) as well as the TitanReach website, official Discord server and any other platform Square Root Studios may make available to you from time to time.